Contact Center

SDS provides enterprise contact center support utilizing advanced technology to resolve our customer issues quickly and effectively, capture interaction and performance data, and track customer engagement.

• Omni-Channel Support (Phone, web, chat, email, text, social media, traditional mail)
• Customer and Performance Data Analytics
• Self-Service Integration
• Customer Relationship Management (CRM) System Integration and Sustainment
• Knowledge-Centered Service (KCS)
• Customer Experience Best Practices (COPC CX)
• Workforce Management (WFM)