Contact Center and Service Desk

SDS provides enterprise contact center support utilizing advanced technology and customer service standards to resolve our customer issues quickly and effectively, capture interaction and performance data, and track customer engagement.

• Omni-Channel Support (Phone, web, chat, email, text, social media, traditional mail)
• Customer and Performance Data Analytics
• Self-Service Integration
• Customer Relationship Management (CRM) System Integration and Sustainment
• Knowledge-Centered Service (KCS)
• Customer Experience Best Practices (COPC CX)
• Workforce Management (WFM)