Job Title: Help Desk Agents - Boise, ID
Job Category: Helpdesk
State or Site: ID
Job Type: Full Time
Job Description:
IT Help Desk Technician - Boise, Idaho
Full-time
24 / 7 - shifts available
Work in a call center environment, supporting software, hardware and network operations supporting a 400,000 end-user Navy Marine Corps (NMCI) Intranet. Your work will involve 1st level end-user support, network drive / printer mapping, Windows application support, network troubleshooting, PDA networking and Active Directory user administration.
You will:
Be trained to perform application, hardware, and network troubleshooting using Active Directory and Remedy software.
Support desktop software including Microsoft Office, remotely fix hardware connection problems and handle network connectivity issues.
Process Active Directory changes involving profile display corrections, account lockouts, password resets, enabling / disabling accounts, adding member groups, and adding / removing them from a Microsoft 2000 Exchange Server.
Handle email setups & troubleshooting and support Active Directory profile issues involving administrator rights for corrupted profiles, setting of permissions and the creation of user profiles.
Learn the IT processes and systems used by the Department of Defense working within a complex IT infrastructure offering you exposure to advanced IT skills.
Required - U.S. Citizenship and an active Government Secret Security Clearance or a background suitable to qualify for clearance.
Email your resume as a Microsoft Word attachment to mberg@sdatasystems.com noting Help Desk Agent in the subject line.
Strategic Data Systems (SDS) selected as one of the "best places to work" in San Diego for 4 consecutive years by the San Diego Business Journal. Founded on '93, SDS provides IT and engineering solutions for defense contractors and commercial clients as a GSA Federal Contractor and a Microsoft Certified Partner.
Strategic Data Systems is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, sex, national origin, age, disability or any other protected status in accordance with all applicable federal, state and local laws.
To be considered as an applicant, you need to: (1) Submit a resume that confirms your ability to qualify for this position (2) Complete a SDS employment application and a pre-employment background investigation release form
